Learn To Say NO!
Ok, I’m just a guilty as the next person here…….I find myself saying “yes” to everyone that asks me to do something and then feeling overwhelmed trying to fit things in. Any hands raising here?!
In business, saying NO can be especially hard. But, saying yes to every request when you should have said no leaves you falling short on your commitments or feeling angry and resentful.
Research shows that the more difficulty you have saying no, the higher the likelihood of stress, burnout and even depression. The bottom line…..you need to set boundaries and your ideal clients will understand and respect you for it.
You can say no in a variety of ways that are both respectful and courteous. Here are some tips for handling these situations:
DON’T DO THIS:
- Don’t blur lines with “I don’t think I can” or “I’m not sure….”
- Don’t apologize or give excuses as to why you cannot do the thing.
- Don’t assume no is the only way to go. Look at options.
- Always be polite and considerate of the person asking.
- Let your customer/patient know that you’d like to be able to help. Again, options.
- Once you know what your customer/patient needs, tell them, “Here’s what I can do,” and ask if that will work for them. If you are not sure about exactly what they want, ask for time to think about it.
- If you cannot help, be sure to share that you are sorry you cannot help. Invite them to ask in the future.
By sticking to your priorities and boundaries you create a respectful atmosphere. And, you don’t feel over-extended and burned-out.